What Spiceworks will display kind of depends on what we get from MaaS360.

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In Windows, choose Edit Preferences.) Click the Devices tab. Position the mouse over a backup to display the serial number of the backed-up device. IPhone and cellular iPad models also display the IMEI/MEID and Cellular Data Number. How to find an iPhone or iPadʼs IMEI. An IMEI is a 15–16 digit number, like 97015. There are three ways to find yours: See Settings → General → About → IMEI on your device. Dial.#06# on your phone. Use iPhone Backup Extractor ʼs info view on your device.

Most phones will display the IMEI as the serial number, as it's the number that identifies the device on a given network.

If MaaS can't get that, and it's an Apple phone, we'll end up displaying the Apple Serial Number.

If we can't get that, then Spiceworks generates a randomly created serial number to display.

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So it's kind of doing what we'd expect it to be doing. Unless you're saying it's grabbing the wrong IMEI... then you'll want to contact MaaS360 about it.